Medical Translations -- Hospitals Use Telephone Technology to Communicate with Non-English Speakers

Summary

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Shortly before being put to sleep, a little girl sitting on her mom's lap followed along as a nurse read a story detailing the child's pending dental operation.

Although 3-year-old Ruby Armenta and her mother Edith Armenta, 23, speak little English, they had no trouble understanding the Le Bonheur East Surgery Center nurse. Speaking into a phone specially fitted with two handsets, registered nurse Tish Fortner overcame the language hurdle.

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Extract

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Medical Translations -- Hospitals Use Telephone Technology to Communicate with Non-English Speakers

Connected to an interpretation service known as CyraCom, Fortner spoke English into one handset as if she was talking to Ruby. Ruby's mom held the other handset to her ear and listened as an of...

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