High or Low, Room to Improve -- In Patients' Ratings, a Message to 'Heal Thyself'

Summary

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I rehearsed my lines as I drove up to an office in Midtown. I was meeting with a doctor who had been rated poorly by his patients.

Memphis is one of three cities where Consumers' Checkbook, a nonprofit national consumer organization, has conducted surveys on what patients say about their doctor. The results are at healthymemphis.org .

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Extract

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High or Low, Room to Improve -- In Patients' Ratings, a Message to 'Heal Thyself'

I wanted to know why some primary care doctors - 68 out of 430 in Memphis - scored lower than average on responses to this question: "What number would you use to rate your doctor on a scale from 0 to 10?"

The Midtown doctor met me during lunch in a room with a refrigerator and six plastic chairs around a t...

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