Flawed System -- Disorder at Memphis Animal Shelter Complicated Simple Tasks, Report Shows

Summary

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Sloppy record-keeping and poor management turned the Memphis Animal Shelter into a hell on earth for the animals that landed there, according to a city report on conditions at the shelter.

The report, ordered after an October raid at the facility, says shelter employees were often confused about policies and procedures and received little advice or direction from supervisors. The disorder made the simplest of tasks - such as documenting the intake of animals - difficult, according to the report by Lucy Shaw, the former CEO of the Regional Medical Center at Memphis who is assessing standards at the shelter.

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Flawed System -- Disorder at Memphis Animal Shelter Complicated Simple Tasks, Report Shows

Shaw's report, which Memphis City Council members received Thursday, said shelter procedures "are all written down, but not in a format th...

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